Before calling: If there is smoke, fire, a gas odor, electrical arcing or an immediate safety concern, leave the area and call 911 or the appropriate utility. Do not wait for an HVAC technician.
What counts as an emergency?
Loss of heating in freezing weather, loss of cooling for critical business operations, active water leaks and equipment conditions that may cause property damage.
What to have ready
- Business name and service address
- Caller name and callback number
- Equipment location and any visible unit number
- What changed and when
- Whether the property is covered by a Harbor Ridge service agreement
After-hours response is subject to technician availability. Priority is provided to active PriorityCare agreement customers. Response times are not guaranteed. Additional travel charges may apply outside our standard service area.